Privacy Policy

Last updated: January 2024

Introduction

caribou-muse ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website caribou-muse.com and use our property consultancy services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email address, postal address)
• Property requirements and preferences
• Budget and financial considerations shared during consultations
• Communications you send to us
• Information provided through our contact forms

We automatically collect certain information when you visit our website:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website addresses
• Device information

How We Use Your Information

We use the information we collect to:

• Provide our property consultancy services
• Respond to your enquiries and communications
• Send you information about properties matching your criteria
• Improve our website and services
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations (subject to confidentiality agreements)
• Estate agents and property sellers (only with your explicit consent)
• Legal and regulatory authorities when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, we retain client records for seven years after the conclusion of our services.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request transfer of your information
• Withdraw consent at any time

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

caribou-muse
15 Colmore Row
Birmingham, B3 2BH
Email: [email protected]

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.